Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at care@hemincense.com


Q. Can I buy multiple products in single order?        
A. Yes, Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping charges!           


Q. Can I ship the products to an address that is different from my billing address?   
A. Yes, You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping Address'.


Q. Can I leave items in my cart for a future purchase?          
A. Yes, you can leave items in your cart however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.


Q. Why was my order payment declined? 
A. There might be network issue with the payment gateway.
There might be network issue with service providing bank.
Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
The credit card number/debit card number or the expiry date entered must be wrong.
The card has been reported as lost or stolen by the cardholder.
Bank has flagged the transaction as fraudulent.
The account from which you are trying to make transaction might have insufficient funds.


Q. Whom Should I Talk To If I Have a Concern?        
A. Feel free to reach us at care@hemincense.com & we'll be more than happy to assist you.


Q. An item is missing from my shipment. 
A. Please contact customer service for assistance or reach us at care@hemincense.com


Q. Can I trust your payment Gateway?        
A. Absolutely, our payment gateway is extremely safe. We ensure complete privacy of customer's details.